1. Introduction
Avianto Estate (Pty) Ltd ("we", "us", or "our") is committed to protecting your privacy and personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African legislation.
This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website (aviantoestate.co.za) or engage with our services.
2. Information We Collect
We may collect the following personal information:
- Name and surname
- Email address
- Phone number
- Physical address
- Property preferences and enquiry details
- Information submitted through contact forms, booking forms, and newsletter sign-ups
- Technical data such as IP address, browser type, and device information collected automatically through cookies and analytics tools
3. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and provide requested information about properties and services
- To process booking requests and arrange private viewings
- To send you newsletters and marketing communications (with your consent)
- To improve our website, services, and user experience
- To comply with legal obligations and regulatory requirements
- To protect our legitimate business interests
4. Legal Basis for Processing
We process your personal information based on one or more of the following lawful grounds under POPIA:
- Your consent (e.g., when you submit a contact form or subscribe to our newsletter)
- Performance of a contract or steps taken at your request prior to entering into a contract
- Compliance with a legal obligation
- Our legitimate interests, provided these do not override your rights and freedoms
5. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Estate agents and property developers acting on behalf of Avianto Estate
- Service providers who assist us with website hosting, email delivery, and analytics
- Legal and regulatory authorities when required by law
- Professional advisors such as lawyers and accountants
All third parties are required to respect the security of your personal information and treat it in accordance with the law.
6. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand user behaviour. These may include:
- Essential cookies required for the website to function
- Analytics cookies (e.g., Google Analytics) to understand how visitors use our site
- Marketing cookies to deliver relevant advertising
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of this website.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for a period of 24 months, after which it is securely deleted unless there is an ongoing business relationship.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Object to the processing of your personal information
- Withdraw your consent at any time (where processing is based on consent)
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us using the details provided below.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
11. Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
Avianto Estate (Pty) Ltd
Villa Road, Muldersdrift, 1747
Gauteng, South Africa
Email: marlon@aviantoestate.co.za
Phone: +27 078 871 3943